Salary: £9.50 per hour
Contract: Casual
Hours: Monthly rota with shifts available primarily evening and weekends, particularly across, but not limited to the month of December.

Staff Benefits:
·      Working for an award-winning organisation that values creativity
·      Getting to know the MAC’ tickets – your path to becoming an insider
·      35% staff discount in our café bar
·      Membership of Inspire employee assistance programme
·      Employer pension contributions
·      Free Flu jab

The MAC wants to play a leading role in the pursuit of our vision – a creative and confident society that celebrates diversity.
Their mission is to inspire and challenge everyone who experiences the MAC and that includes people who work with us; to create unforgettable experiences that change people’s view of their society and their place in it; to create a space that kick starts connections between people, and between people and art; to build Belfast’s reputation as one of the world’s most creative cities by bringing the world’s best art to our city and our best art to the world; and to reach further into society to those who live with the worst effects of inequality and division.

If you’re a high-performing person inspired by our vision and mission (and are passionate about working hard to help us achieve these) they want to hear from you.

Main purpose of job:

Reporting to the Box Office Team Leader, this role will assist the team in the efficient and effective management of the Box Office for performances (Tue – Sun evenings 16:30-21:00/weekend daytime 09:00-17:00), by delivering the highest standards of customer care.  The post holder will also be responsible for handling cash during ticket transactions, and reconciling their float at the end of their shift. The Casual Box Office Assistant will also have possibility to progress within the role and develop their administrative skills and ticketing system knowledge.

Essential Criteria
·      5 GCSEs or equivalent including English and Maths at grade C or above
·      A minimum of 1 year of experience working in a customer service role
·      A minimum of 1 year of sales experience to include handling cash, taking payments and proactively selling to customers
·      Experience of data processing, using a computerised database system
Desirable Criteria
·      Experience of working with a ticketing system
·      1 year of experience in a reception role, including the meeting and greeting of customers and taking telephone calls.
·      1 year of experience of working in a visitor led venue

Thank you for your interest in this role, for further details and to apply, please click here. 

The closing date for receipt of applications for the above post is 12 noon on Tuesday 29 November 2022.  Interviews will take place W/C 28 November 2022.

The applicants who fit the specifications outlined above most closely will be shortlisted for interview, so please make sure to include everything relevant on your CV.

The MAC are an Equal Opportunities Employer.
The MAC particularly welcome applications from Black and Global Majority, disabled and LGBTQI+ candidates who are under-represented across the sector.