The MAC now seek to make the following appointment: Casual Customer Service Assistants

Contract:     Casual
Hourly rate: £9.50 per hour

Staff Benefits:

Working for an award-winning organisation that values creativity
‘Getting to know the MAC’ tickets – your path to becoming an insider
35% staff discount in our café bar
Membership of Inspire employee assistance programme
Employer pension contributions
Free flu jab

MAC Casual Customer Service Assistants play more than just a supporting role in their Visitor Services Team. Working across live events/shows, visual art, creative learning, venue hire and café bar, you’ll often be the first person their customers meet and therefore key in delivering the MAC experience. The role is ideal for people who love art, and people who love people.

What you’ll do at the MAC:

Live events/shows usher: Usher shifts are primarily in the evening and at weekends, as that’s when the two theatres are at their busiest. From welcoming audiences into the theatre, to making sure they are happy throughout the show, you’ll play a key part in delivering a great experience for all their customers.
Gallery invigilator: Get to see amazing art up close and personal, while you welcome visitors and tell them about the work. These shifts are usually Wed-Sun 10:45-17:15. You don’t need to be an expert on art – the MAC offer gallery training for each new exhibition. As much as possible the training is provided by the artist themselves in conjunction with Senior Curator Hugh Mulholland.

Benefits for you

Perfect your work/life balance as you have the flexibility and control to work only when you want to as there are no contracted hours.

You’ll also enjoy the latest contemporary art at the MAC and get to see behind the scenes, absorbing some of the creativity that is perhaps missing from your ‘day job’ or to complement your studies or own artistic practice.

How to apply.

Essential Criteria

5 GCSEs or equivalent grade C or above
1 years experience of working within a customer-facing environment including directly dealing with members of the public. E.g., Bar, restaurant, hotels, retail, cinema, theatres
Experience of working with a wide range of customers and members of the public
Experience of providing a smooth efficient service to a range of stakeholders both internal and external

Desirable Criteria

Experience of working in a high-quality hospitality environment/corporate event
Sales experience including handling cash and proactively selling to customers

Thank you for your interest in this role. For further details please download an application pack below.

Job description and Specification FormEqual-Opportunities-Monitoring-Form-CSAC-Oct-2022

To apply please send:

your CV and a two-page covering letter of no more than 500 words outlining your experience and suitability for the post. Please include the names, addresses, email, phone number and occupations of two people, not related to you, to whom references may be obtained. One of your referees must be your current or most recent employer.
A completed Equal Opportunities Monitoring Form
Please send your CV, equal opportunities form and covering letter to or post your application to HR and Admin Officer, The MAC, 10 Exchange Street West, Belfast, BT1 2NJ.

Deadline for applications is 31st October 2022

The applicants who fit the specifications outlined above most closely will be shortlisted for interview, so please make sure you tell us everything relevant on your CV.

The MAC are an Equal Opportunities Employer.

The MAC particularly welcome applications from ethnic minorities, people with health conditions or impairments, LGBTQI+ and other candidates who are under-represented across the workforce.